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SMART ALERTS
Included: Fleet • Advanced • Specialized (Not on Basic)

A 24/7 intelligent monitor for fleet risk — not more notifications.

Smart Alerts convert raw tracking signals into risk states, priority and clear next steps. When something matters, the right person is notified — and escalations keep moving until it’s resolved.

Fewer alerts, higher action rate
Risk ladder + escalation
Evidence + resolution logs
Smart Alerts are included on Fleet/Advanced/Specialized • Basic excludes Smart Alerts • Optional managed monitoring available
BeepTrack Smart Alerts preview
THE REAL PROBLEM

Most fleets don’t have a data problem — they have an attention problem.

Traditional tracking creates alert fatigue. Teams stop reacting, exceptions pile up, and the fleet becomes “managed by hindsight”. Smart Alerts are designed to keep the signal strong: fewer alerts, clearer accountability, measurable follow-through.

Too many alerts

When everything triggers, nothing gets actioned. Critical theft or safety risks get lost in noise.

No escalation

If the first message is ignored, the system goes silent — and the incident gets expensive.

No closure proof

Without resolution logging, you can’t measure performance improvement or defend decisions.

HOW SMART ALERTS WORK

Detect → classify → escalate → prove.

Smart Alerts combine telemetry patterns (movement, stops, ignition, location, device health) with business rules, then route the right actions to the right role — with escalation if the risk increases or response stalls.

DETECT

Continuous monitoring

  • Location context (geofences / high-risk zones)
  • Behaviour anomalies (random stops, route drift, after-hours use)
  • Device health (tamper, signal loss, non-reporting)
PRIORITISE

Risk-based classification

  • Severity based on pattern + context
  • Confidence that it’s meaningful
  • Impact (asset value, driver safety, contractual exposure)
EXECUTE

Action routing + proof

  • Notify the accountable role (ops / risk / branch)
  • Escalate if unresolved or risk rises
  • Log outcomes and evidence (ProofEngine / IntelliFlow)
RISK LADDER

A simple escalation ladder customers understand.

This is the “sleep easy” layer: the fleet is continuously monitored, and escalation steps are predictable. The goal is not to panic — it’s to surface risk early and act before the incident becomes a loss.

GREEN
On notice (context-aware)
Example: vehicle enters a high-risk area or unusual time window, but behaviour remains normal.
System action: record event, increase sampling, keep monitoring.
Customer experience: no noise unless policy requires notification.
YELLOW
Suspicious pattern (watch + verify)
Example: a series of random stops, route drift, repeated short ignitions, or after-hours movement inconsistent with normal operations.
System action: alert the operational owner (branch/dispatcher).
Next step: quick verification (driver check-in / job reference / site confirmation).
RED
High-risk event (immediate response)
Example: confirmed misuse, aggressive behaviour cluster, high-risk area + abnormal stops, or suspected tamper while moving.
System action: escalate to risk/security contacts with higher urgency.
Next step: active response plan (recover, dispatch, notify stakeholders).
BLACK
Critical (loss prevention window)
Example: device stops reporting, sudden signal loss in a high-risk context, or confirmed theft indicators.
System action: immediate escalation + incident workflow creation.
Optional: governed immobilisation via Intellicut (where enabled and approved).
OPERATIONAL PLAYBOOKS

Every alert comes with a “what to do next”.

Smart Alerts aren’t just messages. They’re guided actions that reduce decision latency and prevent drift.

High-risk area entry
Context-aware monitoring that escalates only if behaviour becomes abnormal.
Green → Yellow escalation
Random stop pattern
Detects unusual stop frequency/dwell and routes to operations for verification.
Misuse / theft staging
After-hours use
Flags policy breach with role-based routing and resolution notes for audit.
Compliance control
Non-reporting / signal loss
Treats as critical when combined with high-risk context, tamper indicators, or movement history.
Black (critical)
Harsh driving cluster
Groups events into meaningful incidents and triggers coaching or escalation.
Safety + cost
Route deviation
Highlights drift from expected routes with impact cues (delivery risk, fuel risk, security risk).
Logistics control
WHY THIS MATTERS

What customers actually buy: operational peace of mind.

The value is not “more visibility”. It’s knowing that meaningful risk won’t be missed — and that response is structured and measurable.

Sleep-easy coverage

Continuous monitoring with predictable escalation means you’re not relying on someone checking the map.

Lower loss window

Early signals (green/yellow) reduce the time-to-response before incidents become expensive.

Proof + accountability

Resolution logs and evidence reduce disputes and create defensible operational governance.

PACKAGE ALIGNMENT

Where Smart Alerts are included.

Smart Alerts are included from Fleet upwards and excluded from Basic.

Capability
Basic
Fleet
Advanced
Specialized
Risk ladder (Green/Yellow/Red/Black)
Yes
Yes
Yes
Role-based routing + escalation
Yes
Yes
Yes
ProofEngine closure notes / evidence (where enabled)
Yes
Yes
Yes
AI support (higher-confidence flagging)
Yes
Yes
Workflow SLAs + governance (IntelliFlow)
Yes
FAQ

Common questions

Is Smart Alerts “someone watching the screen”?
Smart Alerts are a risk + escalation layer. Managed monitoring can be added if you want an external team to assist with escalation and incident handling.
How do you prevent alert fatigue?
We prioritise exceptions by context and pattern, group noisy signals into meaningful incidents, and only escalate when thresholds are met.
Can alerts trigger tasks, approvals and audit trails?
Yes. On Specialized, Smart Alerts can create governed cases with owners, SLAs, approvals and closure proof via IntelliFlow.
What about theft prevention?
Smart Alerts detect early patterns and escalation. Where enabled, Intellicut adds governed immobilisation as part of a controlled response protocol.
PROOF OF IMPACT

Validate Smart Alerts in your fleet — in 30–60 days.

We baseline your current incident patterns, activate Smart Alerts with escalation and ownership, and deliver a quantified impact report.